Refund policy

Damaged Product Policy: If your product arrives damaged, we offer a resolution in the form of store credit for the purchase amount.

How to Submit a Request for Damaged Products:

    1. Contact us within 5 days of delivery.
    2. Provide video proof of the damage along with your order number to: support@thecandygoat.com 
    3. Once approved, store credit will be issued.


Incorrect Product Policy: If you receive the wrong product, you have the option of either receiving store credit or having the correct item shipped to you.

How to Submit a Request for Incorrect Products:

    1. Contact us within 5 days of delivery.
    2. Include a photo of the incorrect product in your request along with your order number to: support@thecandygoat.com
    3. Once verified, we will issue store credit or ship the correct product at no additional cost.

 

Final Sale Policy:

  • All sales are final
  • Refunds are only issues as store credit - no monetary refunds are available.
  • We do not offer exchanges.
  • Failure to submit a request within the 5-day window will result in ineligibility for any resolution.

    Submit your request or contact us for any return question at support@thecandygoat.com.